3400, 10180 101 ST NW, Edmonton, AB T5J 3S4
24/7 Service & Support
3400, 10180 101 ST NW, Edmonton, AB T5J 3S4
24/7 Service & Support

Privacy Policy

Who we are


Our full legal name is HSMG Services & Consulting Inc., and we are incorporated in Canada.  Our headquarters is located at 34th Floor, 10180 101 ST NW, Edmonton, AB T5J 3S4, Canada

We have additional wholly-owned and subsidiaries and joint ventures, which may be incorporated in the regions in which they operate.


What personal data we collect and why we collect it


Contact Form

We collect and retain all data that you submit through the contact forms on this website.  This information is used to assist you in responding to requests made through the contact form.

We also collect and retain hidden data, including IP addresses, hostnames, web browser details, and operating system details.  This information is used to prevent fraud and SPAM.

Our websites are hosted at operational centers in the United States.  All information collected through the website is stored in the United States.  This information may be transmitted from the United States to any of the regional offices in which we operate.  All data is transmitted in an encrypted format.


If your web browser accepts cookies, we may place a cookie on your computer.  We use cookies to better understand the sources of traffic to our website.  Data collected from cookies is stored in the United States.


Who we share your data with

We may share your data with our subsidiaries, joint ventures, and vendors.  Our vendors are subject to non-disclosure agreements and are required to store your personal information in accordance with stringent security standards.  We regularly audit our vendors to ensure that they adhere to our standards.  We only disclose information in order to provide you with services and assistance, and only disclose the limited amount of information required to provide you with such services.

We may be required by law to disclose your data to law enforcement agencies or in response to civil subpoenas.  In general, we will not disclose any information without first notifying the affected customer and providing them with an opportunity to dispute the disclosure request.  Exceptions may include

  • Preventing harm to HSM Global, its subsidiaries, vendors, and/or employees
  • Circumstances where we are prohibited by law from disclosing the existence of a law enforcement request
  • Circumstances where immediate disclosure is required in order to prevent harm to a human


How long we retain your data

All data collected may be stored for up to 90 days.  We may store the data longer if we are required by law or if we need to keep the data longer to provide you with services that you have requested, or if you are an existing customer as part of our customer service policies.


What rights you have over your data

You may contact our data protection officer via e-mail, at dpo@hsmglobal.ca to review the data that we have collected.